Terms & Privacy

COVID -19 

We will continue to follow government guidelines and work on best practice measures within the hotels. If you require any further information, please contact us on info@theeastkent.com 

Accessibility 

For more details, please contact us at info@theeastkent.com 

Dog Policy 

Well-behaved dogs on leads are welcome to join you in the garden and inside the pub.  

Children and Families 

The whole family is welcome at The East Kent.  We ask that children are supervised at all times and are considerate of other customers when in the garden. No ball games are allowed within the garden.

Private Events/Functions 

The East Kent is a great place to celebrate any occasion and we can accommodate groups up to 16. For more information, please email us. 

Personal Touches 

Please let us know if you are celebrating a special occasion and we will do our utmost to accommodate and make your experience memorable. 

Dress Code 

We do not have a dress code however as ask that shirts are always worn, and muddy boots are wiped at the door.

Contacting Us 

During our restaurant service times we are quite busy so please bear with us. You can also contact us via email if your enquiry isn’t urgent. 

Parking 

We do not have onsite parking for customers.   

Payments 

We accept cash, all major credit cards and American Express.

Dining with Us  

We are delighted you have chosen to visit and look forward to welcoming you! 

Your table will be ready for you to sit down and dine at your chosen time.  

For parties of 8 or more we ask for a deposit of £50.  This is refundable if the booking is cancelled more than 24 hours in advance. 

Cancellations 

We understand that plans sometimes change so should you need to cancel or amend your table reservation please contact us at least 24 hours prior to your booking.

Damage 

Any extensive damage will be charged to the guest at the management’s discretion.

Smoking 

The East Kent does not permit smoking in any public areas of the pub.  This includes the bar, restaurant and WC and under the pergola in the garden. Vaping is also not permitted in any of the public spaces. Smoking is permitted in the pebbled area of the garden but not under the pergola. 

Drug Use

The East Kent has a zero-tolerance approach to illegal drug use in its pub and any customer found in possession of drugs will be asked immediately to leave the premises and will be banned from the establishment. 

Website Information 

While all reasonable efforts have been taken to ensure the accuracy of information on this website The East Kent does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. 

Personal information we collect 

At The East Kent we use your data to supply you only with news and offers you may have signed up for. We also use cookies to help us understand our web stats using google analytics, and improve your experience. 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theeastkent.com (the “Site”). 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies: 
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

Additionally when you use the site’s contact forms, we collect certain information from you, including your name and email address. We also capture if you opt in to receive general news and survey participation by email contact. We refer to this information as “Contact Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information. 

Sharing your data 

We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Your rights 

If you would like any personal information we hold about you to be corrected, updated, or deleted please contact us at info@theeastkent.com 

Data retention 

When you opt in for news / offers / bookings, we will maintain your Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy policy was last updated – 12.01.23. 

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to us to remove you from our database, please contact us by email at info@theeastkent.com or by mail using the details provided below: 

The East Kent, 72 Oxford St, Whitstable, CT5 1DA